REFUNDS
Due to the process of printing to demand we can't accept exchanges or returns due to change of mind.
Missing Items
For information on missing orders please contact us as soon as possible and we will get back to you within 48hrs, for more information check here
Damaged goods and Postal issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage that occurs in transit needs to taken up with Australia post or Toll, for information about this visit https://auspost.com.au/receiving/delayed-lost-or-damaged-items
All requests for compensation and Extra Cover claims must be lodged within:
- 6 months of the item being posted, or
- 30 days of delivery, or the intended date of delivery, for International Courier or International Express items.
For all inquiries or concerns please contact us directly within 30 days of order: https://geoffreycarran.com.au/pages/contact
The steps you need to take to request compensation differs depending on what occurred.
Items received damaged or missing contents
- Present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all of our Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in our locations and hours tool.
- Our retail staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with our staff for processing).
- Provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details.
Items not received or lost in the mail
- Start by submitting a missing item enquiry form. Please view missing mail items to access the form and for important information regarding timeframes for submitting enquiries.
How Long will it take?
Auspost will endeavour to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution. We will keep you informed regarding the progress of your claim.
